PLEASE CHOOSE THE BEST ANSWER Convenient office hours: Excellent      Fair      Poor Convenient office location: Excellent      Fair      Poor Polite telephone response: Excellent      Fair      Poor Prompt phone call return: Excellent      Fair      Poor Insurance coverage selection: Excellent      Fair      Poor Prompt policy delivery: Excellent      Fair      Poor Competitive price structure: Excellent      Fair      Poor Easy-to-read correspondence: Excellent      Fair      Poor Easy-to-read policies: Excellent      Fair      Poor Easy-to-read invoices: Excellent      Fair      Poor Professional sales people: Excellent      Fair      Poor Responsive customer service: Excellent      Fair      Poor Prompt inquiry response: Excellent      Fair      Poor Timely renewal notices: Excellent      Fair      Poor Prompt insurance reminders: Excellent      Fair      Poor Frequent enough contact: Excellent      Fair      Poor Prompt claim response: Excellent      Fair      Poor Professional claim handling: Excellent      Fair      Poor Fast, fair claim settlement: Excellent      Fair      Poor Timely written confirmations: Excellent      Fair      Poor PLEASE CHOOSE YES OR NO Should additional services be made available? Yes No Should additional products be made available? Yes No Should our service structure be changed? Yes No Should our service days or hours be extended? Yes No Would you prefer more frequent contact or coverage reviews? Yes No PLEASE TELL US YOUR OPINION What you Most Like about doing business with us: What you Least Like about doing business with us: Briefly, what is the Most Important Improvement you would like us to make? PERSONAL INFORMATION Name: Address: City: State: Zip: Please check here if you would like a call from us: Phone Number: Thank you very much for taking the time to tell us about our agency. Please be assured that we take your critique and suggestions very seriously. As we stated at the outset, YOU ARE OUR MOST IMPORTANT BUSINESS. Quotation Forms Auto Home Life Business About the Agency | Agents About Our Staff | Products and Services | Links | Contact Us | Home Copyright 2000 © The Mines Press